Meet The Team
Founder & CEO
Dr. Maria Ingalla, DNP, PMHNP-BC
(she/her)
Contact: maria@paperflowerpsychiatry.com
Maria started the practice back in 2020 and continues to build Paperflower into a cornerstone of progressive mental health care in the state of Arizona.
She has built a social media presence in the mental health community with her podcast and TikTok. But most of the time she just has a headache from wrangling her feisty toddlers.
Practice Manager
Delfina Honne
(she/her)
Contact: delfina@paperflowerpsychiatry.com
Direct phone: 602-327-3152
Also speaks: Spanish
Delfina is our practice manager. She handles administrative duties, patient care, support team tasks, pharmacy calls, refills, and any patient concerns that are escalated.
She is a gem of a human that really cares about other people and will make you feel heard. She has years of case management experience and can help connect you with resources if needed.
She also handles QB & Tova testing, local networking, along with community events.
Team Lead
Rome Gamusaran, RN
(he/him)
Contact: rome@paperflowerpsychiatry.com
Phone: 928-504-4700
Also speaks: Tagalog
Rome was our original support team member, and now oversees the entire team in the Philipphines including the billing department and our support team.
Support team Supervisor
June Landingin
(he/him)
Contact: june@paperflowerpsychiatry.com
Phone: 928-504-4700
Also speaks: Tagalog
June is an incredible resource at Paperflower - handling our prior authorizations. This means he's the guy that makes sure your insurance covers your medications. He also supervises our support team, answers your calls, calls your pharmacy... basically all the things.
Community Liaison
Thea Montesclaros
(she/her)
Contact: thea@paperflowerpsychiatry.com
Phone: 928-504-4700
Also speaks: Tagalog
Thea is our community liaison. She manages our referral network, ensuring that we have up to date information on practices we work with across Arizona. She is our point of contact if you'd like to work with our clinic. She also handles medical records.
Credentialing & Support Specialist
Michelle Aguila
(she/her)
Contact: credentialing@paperflowerpsychiatry.com
Phone: 602-613-0455
Also speaks: Tagalog
Michelle works as our credentialing specialist -- this means she maintains all current information and negotiations with insurance companies to ensure that we stay paneled. She also is cross-trained and works in our support team and alongside our billing team. She is a gentle presence so be nice to her if you get her on the phone!
Billing Expert
Ken Ramirez
(he/him)
Contact: ken@paperflowerpsychiatry.com
Phone: 602-613-0455
Also speaks: Tagalog
Ken works as an expert in accounts receivable, billing reports, claim submission and denials. He is a key fighter against insurance companies to make sure we try to get your healthcare covered, and also to make sure we don't bankrupt because they underpay us.
That being said, we really like Ken.
Billing Expert
Jed Pambid
(he/him)
Contact: billing@paperflowerpsychiatry.com
Phone: 602-613-0455
Also speaks: Tagalog
Jed works as an expert in coding, billing, claim submission and denials. He will be receiving your calls and emails in regards to any concerns with your insurance, denials, etc.
Jed says he has a girlfriend but we are not sure we believe if the photos were AI or not.
Billing Expert
Donna del Mundo
(she/her)
Contact: billing@paperflowerpsychiatry.com
Phone: 602-613-0455
Also speaks: Tagalog
Donna handles patient collections, payment plans, sliding scales and helps manages any concerns with your credit cards or insurance. She works on insurance verification to make sure we aren't getting denied because we weren't covered in the first place.
Social Media Manager
Zerry Ramirez
(she/her)
Contact: socialmedia@paperflowerpsychiatry.com
Phone: 928-504-4700
Also speaks: Tagalog
Zerry is our incredible social media manager who handles our instagram and facebook accounts, edits our podcast and manages our youtube. She is incredible at graphic design.
Education Development Expert
Gillian Ilagan
(she/her)
Contact: gillian@paperflowerpsychiatry.com
Phone: 928-504-4700
Also speaks: Tagalog
Gillian is a registered psychologist in the Philipphines and does incredible humanitarian work. She currently makes educational materials for our patients and the general public, and helps us to build courses for professionals. She is really brilliant and incredible and we love her.
Billing Expert
Kevin Baeza
(he/him)
Contact: kevin@paperflowerpsychiatry.com
Phone: 602-613-0455
Also speaks: Tagalog
Kevin is the guardian angel of our phones, our VOBs, and honestly our sanity. He runs insurance verifications, handles collections with the gentlest firm voice known to mankind, and makes sure patient statements actually get where they need to go. We don’t know how he does it, but we’re convinced he has superpowers.
Support Specialist
Charles Dalimos
(he/him)
Contact: charles@paperflowerpsychiatry.com
Phone: 928-504-4700
Also speaks: Tagalog
Charles has spent years in healthcare doing… well, basically everything. Customer service? Yes. DME coordination? Yep. Medical receptionist wizardry? Absolutely. If there’s a phone to answer or a patient who needs reassurance, Charles is already halfway there with a smile in his voice.
Support Specialist
Abe Favila
(he/him)
Contact: abe@paperflowerpsychiatry.com
Phone: 928-504-4700
Also speaks: Tagalog
Abe Favila is a support team member who brings calm, clarity, and care into every space they enter. With over a decade of customer service experience, Abe leads with deep listening, steady empathy, and a values-first approach rooted in integrity, joy, and follow-through.
¡Conéctame con un proveedor!
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Psiquiatría de flores de papel
