Charles has spent most of his career in healthcare, working as a Customer Service Representative for three years, a Medical Virtual Assistant for Durable Medical Equipment for two years, and a Medical Receptionist for another two years.

 

He genuinely enjoys helping customers and patients over the phone and considers customer service his strongest skill. He doesn’t just aim to resolve concerns; he consistently goes the extra mile to make every interaction positive and engaging.

 

Charles keeps conversations light and upbeat, always creating a friendly atmosphere for the people he supports.